Cancellation policy

 Return policy

Parcels - Germany:
The return of parcels sent by post within Germany is possible at any time within 30 days and, of course, just like shipping, is free of charge from an order value of €80. If the order value is less than € 80, the return will be charged at € 4.65 (except for complaints).

Parcels - EU:
We charge a flat rate of €11.90 for the return of parcels sent by post within the EU. The costs will be offset against the refund.

The 30-day period applies from the time the parcel is accepted. By returning the goods, you automatically make use of your right of cancellation. Further information on cancellation can be found here.

Forwarding goods - Germany and EU:
We charge a flat rate of €79 for the return of forwarding goods within Germany and €199 within the EU. We will of course coordinate the collection for you. The costs will be offset against the refund.

Outside the EU:
Outside the European Union, you can return the goods for a fee and receive your paid value of goods back.

Condition of the goods and refund:
The goods must be in an undamaged condition and returned in the original product packaging. Your payment will be refunded within 14 days via the payment method you have chosen.